FAQ

1. What types of products do you sell?

We offer a wide range of pet products, including stylish collars, leashes, clothing, bedding, toys, grooming supplies, and more. Our products are curated to provide both luxury and comfort for your furry friends.

2. What sizes are available for pet clothing?

Our pet clothing comes in a variety of sizes, ranging from XXS to XXL. We provide detailed sizing charts for each product to help you find the perfect fit for your pet. If you’re unsure about sizing, feel free to contact us for assistance.

3. Do you offer custom or personalized products?

Yes! We offer personalized products such as engraved collars, custom pet tags, and bespoke clothing. Simply select the customization option on the product page or contact us directly to discuss your specific needs.

4. What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are unused and in their original packaging. Custom or personalized items are non-refundable unless there is a defect. For more details, visit our Returns & Exchanges page.

5. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Information page for more details.

6. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping may take 7-21 business days depending on the location. Expedited shipping options are also available at checkout.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.

8. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. For international customers, additional payment methods may be available depending on your location.

9. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. Gift cards are available in various amounts and are delivered instantly via email.

10. How can I contact customer service?

You can reach our customer service team via email at  goldenb1ondi3@gmail.com  or by phone at +17809771929 We’re available Monday through Friday, 9 AM to 5 PM (EST). For quick questions, you can also use the live chat feature on our website.

11. Do you have a physical store?

Currently, Chic Paw Tique operates as an online store only. However, we occasionally host pop-up shops and events. Follow us on social media or sign up for our newsletter to stay updated on our events and locations.

12. Are your products environmentally friendly?

We strive to offer products that are both stylish and sustainable. Many of our items are made from eco-friendly materials, and we prioritize suppliers who share our commitment to the environment. Look for the eco-friendly badge on our product pages for more details.